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If we don’t meet your expectation in any way, we’ll refund you in full – shipping included. Just shoot us an email at support@flyby.co with your order number and we'll clear it up ASAP.

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Home / FAQ

Frequently Asked Questions

About

Please login to your flyby account to confirm order status.
If you need additional assistance, please reach out to us at support@flyby.co.

Here is the link to login to your account: https://www.flyby.co/account/login

If you forgot the password, you can reset your password: https://www.flyby.co/account/login

Sorry to hear you ordered the wrong item. We’ll do what we can. Please note we can only make changes when your order has not yet been processed or shipped.
There is a very small window in which to make changes to products ordered or to update a shipping address. Please reach out to support@flyby.co ASAP when you realize there is an issue so we can work with you on it.

Yes! We offer subscription services for our supplements.
When you sign up for a subscription, you will receive (1) month’s supply of supplements every 30, 45, 60 or 90 days, depending on your selected subscription method.
·       Pricing is 10% off the original list price of the product.
·       Your subscription will continue until you choose to cancel.
·       There is no subscription fee, just the cost of the product + cost of shipping/handling.
·       When you sign up for a subscription, it will automatically renew unless you cancel or change your subscription.
We will notify you each subscription period with an email reminder prior to charging your payment provider.

After you have created an account and signed up for a flyby subscription, please login and go to the “Change/Cancel Membership” section in your Account Settings. You can update or cancel your subscription there.
You can also email our Customer Service Team at support@flyby.co for assistance.

Recovery capsules, Wellness Collagen, and Fuel electrolytes are manufactured in the USA. Our cGMP facility in California uses state of the art manufacturing equipment.

Please contact customer service at support@flyby.co with your order number and reason for return prior to sending a returned item.

Flyby Return Policy

Unopened bottles of flyby products may be returned within 60 days of shipment for a full refund, once approved. Exceptions for this include:

·       Opened bottles will not receive refunds and will be discarded upon return.

·       We cannot refund shipping and handling charges for return orders that are due to customer error.

·       Flyby will re-ship undelivered orders at no additional charge, when it is our error. Any undelivered orders due to a customer error will be re-shipped at the customer’s expense.

·       You are limited to (1) refund per person.

Send returns to:

254 Park Ave S #8K
New York, NY 1001

Include with the returned item(s):

·       Your name

·       Email address

·       Order number (if available)

·       First four AND last four digits of your credit card number

·       Copy of your paper invoice OR a printed copy of your email receipt

·       Reason for the return

Please reach out flyby customer service prior to shipping back a return. We can only accept turns within 60 days of shipment. Email support@flyby.co with your order number and reason for return prior to sending a returned item.
Also note: Per our Refund Policy (https://www.flyby.co/policies/refund-policy), you are limited to (1) refund per person.

Send returns to:

254 Park Ave S #8K
New York, NY 1001

Include with the returned item(s):

·       Your name
·       Email address
·       Order number (if available)
·       First four AND last four digits of your credit card number
·       Copy of your paper invoice OR a printed copy of your email receipt
·       Reason for the return

Sorry to hear that you want to cancel an order. We can only make changes when your order has not yet been processed or shipped.
There is a very small window in which to make changes to products ordered. Please reach out to support@flyby.co ASAP when you realize there is an issue so we can work with you on it.
Also, please note that cancellation requests are not always guaranteed.

Yes! If we don’t meet your expectations in any way, we’ll refund you in full – shipping included. Send an email to support@flyby.co with your order number and your issue and we’ll clear it up ASAP.

Flyby accepts all major credit cards.

Yes! Flyby does offer wholesale bulk purchase options. Please email hello@flyby.co to inquire about placing a large order.

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