Sorry to hear you ordered the wrong item. We’ll do what we can. Please note we can only make changes when your order has not yet been processed or shipped.
There is a very small window in which to make changes to products ordered or to update a shipping address. Please reach out to firstname.lastname@example.org ASAP when you realize there is an issue so we can work with you on it.
Yes! We offer subscription services for our supplements.
When you sign up for a subscription, you will receive (1) month’s supply of supplements every 30, 45, 60 or 90 days, depending on your selected subscription method.
· Pricing is 10% off the original list price of the product.
· Your subscription will continue until you choose to cancel.
· There is no subscription fee, just the cost of the product + cost of shipping/handling.
· When you sign up for a subscription, it will automatically renew unless you cancel or change your subscription.
We will notify you each subscription period with an email reminder prior to charging your payment provider.
After you have created an account and signed up for a flyby subscription, please login and go to the “Change/Cancel Membership” section in your Account Settings. You can update or cancel your subscription there.
You can also email our Customer Service Team at email@example.com for assistance.
Recovery capsules, Wellness Collagen, and Fuel electrolytes are manufactured in the USA. Our cGMP facility in California uses state of the art manufacturing equipment.
If you have used an incorrect address, please contact us ASAP at firstname.lastname@example.org as we are only able to help if your order has not been processed or shipped. There is a very small window where we are able to change or cancel orders, and it is not guaranteed that we will be able to fulfill your request.
New and unopened products may be returned within 30 days of delivery for a full refund, less the return shipping cost.
- Items must be returned in new and unopened condition. Opened bottles will not receive refunds and will be discarded upon return.
- Customers are responsible for return shipping expenses.
- Outbound shipping expenses for return orders that are due to customer error will not be refunded.
- Please allow 7-14 business days after your item has been received for your return payment to be processed.
To initiate a return, please contact us at email@example.com with your order number and reason for return.
Once approved, please include the following in the package with your returned item(s):
- Your name
- Email address
- Order number (if available)
- First four AND last four digits of your credit card number
- Copy of your paper invoice OR a printed copy of your email receipt
- Reason for the return
Sorry to hear that you want to cancel an order. We can only make changes when your order has not yet been processed or shipped.
There is a very small window in which to make changes to products ordered. Please reach out to firstname.lastname@example.org ASAP when you realize there is an issue so we can work with you on it.
Also, please note that cancellation requests are not always guaranteed.
Yes! We offer a 1 Year Manufacturer's Warranty. Just shoot us an email at email@example.com with your order number and we'll clear it up ASAP.
Flyby accepts all major credit cards.