Frequently Asked Questions

We've got some answers for you.

General Info

  • Flyby didn't work for me. Can I return it?

    Yes! We offer a 100% Refund Guarantee for customers that are not satisfied with our products. Please send us an email to support@flyby.co with your order number and request, and we'll get back to you ASAP! Please note that this guarantee is only valid once per customer.

  • When will my order arrive?

    Orders placed before 3pm EST will ship out on the same day. After that, you can expect to receive your order within 2-5 business days. Please note that international orders can take 7-14 business days to arrive.

  • Are duties and taxes covered for international orders?

    Unfortunately, no. Our prices do not include any local taxes, duties, brokerage fees, or VATS that may be charged to receive your Flyby shipment to your home. Please note that any goods imported into the UK over £15 are liable to import VAT, so please consider all possible fees when ordering. We will not be able to refund you if you change your mind because of these fees.

  • How does the subscription work?

    We offer a discount on subscriptions for customers who'd like to receive our products on a recurring basis. To sign up, select 'Subscribe & Save' on the product page, how often you'd like your product delivered, and then 'Add to Cart'. Enjoy the savings :)

  • Can I change or cancel my order?

    If this happens, please send us an email right away to support@flyby.co with your order number and relevant details. It is only possible to cancel or change your order if it has not processed to ship or shipped yet. Please note that there is a small timeframe in which we can change or cancel orders, so cancellations and changes are not guaranteed.

Recovery Product Info

  • What is Flyby Recovery?

    Flyby Recovery is a capsule or drink which supports liver function, and replenishes lost vitamins, delivering a comprehensive solution for your partying needs.

  • How do I use Flyby Recovery?

    We recommend taking three capsules with a well-balanced meal and water before and after the party.

  • Will Flyby Recovery prevent intoxication?

    No. So, please party responsibly and never get behind the wheel, if you've indulged!

  • Is Flyby Recovery safe?

    Yes. We use the most active and absorbable form of our ingredients, rather than opting for cheaper forms. All of our ingredients are tested at multiple stages in the manufacturing process, so what's on our label is exactly what's in our products and they meet rigorous health and safety standards. Regardless of that, we ask that our customers always pay attention to keep track of their dosages and never consume more than what is recommended.

  • Is Flyby Recovery manufactured in the USA?

    Yes! We manufacture Flyby Recovery in California.

  • Is Flyby Recovery FDA approved?

    Because Flyby is a nutritional supplement, it does not require FDA approval (and cannot be approved by the FDA). Despite this, we manufacture all of our products in facilities that are FDA approved and cGMP certified. What does that mean? Our facilities are held to strict protocols and standards to assure proper design, monitoring, and control of the manufacturing process. This assures that the identity, strength, quality and purity of our products are not compromised and are adequately controlled throughout the entire manufacturing process.

  • Can I take Flyby Recovery if I'm pregnant?

    We do not recommend drinking while you are pregnant. We recommend that you talk to your physician before adding any supplements or medications to your diet.

  • Can I take Flyby Recovery with other medications?

    Because every individual response is different, we recommend speaking with a physician before adding any supplements to your diet, if you're currently taking medications.

  • Does Flyby Recovery contain electrolytes?

    Yes! Flyby Recovery contains an optimized blend of magnesium, sodium and potassium to keep you hydrated in the morning. But while hydration is important, it’s only not the only reason why you wake up feeling crappy. There are other contributing factors such acetaldehyde buildup, GABA rebound which are reduced by our formula.

  • How much Dihydromyricetin (DHM) is in each serving of Flyby Recovery?

    That's top secret. Unfortunately, due to the proprietary nature of our formula, we cannot tell you an exact amount, but trust us when we say there is over 300mg of DHM per serving in Flyby Recovery.

  • Does Flyby Recovery contain caffeine in it?

    No, there is zero caffeine in Flyby Recovery so you don't have to worry about staying awake all night.

  • Can you remove the capsule contents and mix it with water?

    We would not recommend removing the contents from the capsule and taking it with water as the taste may not be the most pleasant and DHM will not dissolve properly in water. We'd suggest mixing the powder into a smoothie or juice in order to mask the taste.

Fuel Product Info

  • How is Flyby Fuel superior to other electrolyte supplements?

    The vast majority of electrolyte and performance supplements contain a very limited number of electrolytes, which are not necessarily bioavailable. Other supplements often contain added sugars and/or flavors, which can increase muscle and stomach cramps. Flyby Fuel provides 78 bioavailable electrolytes, in the correct proportions to maintain the correct electrolyte balance within the body. Flyby Fuel contains NO added ingredients such as sugars, additives, preservatives or flavorings.

  • Is Flyby Fuel healthy?

    Yes, our Flyby Fuel Powder is Non-GMO, vegan, free of gluten, soy, dairy and contains no artificial preservatives, no artificial colors, no artificial flavors and no artificial sweeteners. Read more about the clean ingredients here.

  • Why can't I just drink water?

    Drinking water and staying properly hydrated might be one of the most crucial things you can do for your body. Flyby Fuel just makes the water you drink more efficient! If you find it difficult to drink enough water throughout the day, Flyby Fuel (when mixed in water) can provide the same hydration as drinking 2-3 bottles of water… if not more.

  • How many carbs are in each serving?

    There are absolutely no carbs in our Flyby Fuel Electrolyte Concentrate!

  • Where is Flyby Fuel sourced from?

    Flyby Fuel is harvested from the Great Salt Lake in Utah. As such it is completely suitable for vegetarians. Nothing at all is added to this unique harvest of electrolytes, it is transported under carefully controlled conditions back to a nearby Pharmaceutical grade laboratory in Utah where it is filled into our bottles.

  • Does Flyby Fuel contain maltodextrin?

    No, our Flyby Electrolyte Powder does not contain maltodextrin : )

  • Does Flyby Fuel require refrigeration?

    No, Flyby Fuel can be stored at room temperature OR it can be refrigerated.

Collagen Product Info

  • Does your collagen powder mix well in cold water?

    Yes! Our Flyby Collagen Powder will dissolve completely in any liquid (hot or cold). Just make sure to stir : )

  • How many carbohydrates are in each serving?

    There are absolutely no carbs in our Flyby Collagen Powder!

  • How much protein is in each serving?

    There is approximately 10g of protein per serving (1 scoop).

  • Does this contain hyaluronic acid?

    Yes, this is a naturally occurring substance found in our Tendoguard ingredient that's super moisturizing and provides the skin with gentle hydration.

  • Is the product soy free?

    Yes, our Flyby Collagen Powder is 100% soy free!

  • Is the product sugar free?

    There are absolutely no sugars in our Flyby Collagen Powder!

  • How many calories are in the Flyby Collagen Powder?

    One serving only contains 35 calories.

  • What country is your bovine source from?

    The bovine is sourced from Argentina and completely pastured raised.

  • Does this contain lactose?

    Our Flyby Collagen Powder is completely free of lactose.

  • Does this contain creatine?

    Our Flyby Collagen Powder is completely free of creatine.

  • Does this contain heavy metals or mercury?

    Definitely not! We perform different levels of testing to confirm that there are no heavy metals or mercury present in our Collagen (or any of our products).

Beef Liver Product Info

  • What is the nutrient breakdown of Flyby Beef Liver?

    Our Flyby Beef Liver contains the following amounts of naturally occurring nutrients

    5099 IU (100% DV) Vitamin A per serving

    13.6 MCG (230% DV) Vitamin B12 per serving

    120 MG Choline per serving

  • What is the equivalent in ounces of real liver per 6 capsules?

    One serving of Beef Liver (6 capsules) is equivalent to 1oz of raw undefatted beef liver.

  • Why is Flyby Magnesium a better sleep support option than melatonin?

Magnesium Product Info

  • Why is Flyby Magnesium a better sleep support option than melatonin?

    Magnesium will not cause drowsiness or make a person feel groggy which is an effect commonly attributed to melatonin. Magnesium can help muscles relax, which in turn can help calm and bring on a better state of mind for sounder sleep.

  • I’ve tried other types of magnesium, but they haven’t worked. How is this formula different?

    Flyby Magnesium is so much more than just magnesium! Magnesium in and of itself is not a sleep aid in the sense that it does not have any narcotic properties. Its purpose in our formula is to serve as a mild muscle relaxant to help ease into a more relaxed state in order to facilitate natural sleep and a clearer mind. We use forms magnesium citrate & oxide because they great choices for pre-bedtime supplementation to support restful sleep and are also neurotransmitters that promotes relaxation and stress reduction in the body.

  • How long does it take Flyby Magnesium to improve sleep? Do you recommend taking it every night?

    It will usually take 1-2 weeks for your body to adjust to our formula. That said, it is not uncommon for people to experience benefit on the first night they take it. We recommend taking Flyby Magnesium every night to reap the full benefits.

  • When should I take Flyby Magnesium?

    You can take Flyby Magnesium at any point in the day when you feel stressed or anxious, or when you would like to feel more relaxed or calm. For sleep, we strongly suggest taking Flyby Magnesium 1-2 hours before bed. While we recommend taking a standard dose of 1 capsules per night, you can take up to 4 capsules depending on your sleep needs.

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